Privacy Policy

Alfagar Concierge is a ticket and experience booking platform based in the Algarve, Portugal. We are the data controller for the personal information you provide to us.

We may collect the following information:

•  Full name

•  Email address

•  Phone number

•  Booking and payment details

•  Pick-up location or address (where applicable)

•  Any additional information you provide voluntarily (e.g. dietary needs, health conditions relevant to an activity)

Your data is used to:

•  Process and confirm your bookings

•  Communicate with you about your reservation

•  Coordinate pick-up and drop-off services

•  Ensure participant safety during activities

•  Comply with legal obligations

We do not sell or rent your personal data to third parties. We may share your information with:

•  Activity providers or guides, solely to fulfil your booking

•  Transportation partners, where pick-up/drop-off is included

•  Authorities, if required by law

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Booking records are typically kept for up to 5 years for accounting and legal purposes.

Under the General Data Protection Regulation (GDPR), you have the right to:

•  Access the personal data we hold about you

•  Request correction of inaccurate data

•  Request deletion of your data

•  Object to or restrict processing of your data

•  Lodge a complaint with the Portuguese data protection authority (CNPD)

Our platform may use cookies to improve your browsing experience and analyse usage. You can manage cookie preferences through your browser settings. By continuing to use our site, you consent to our use of cookies.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse

We may update this Privacy Policy from time to time. Any changes will be posted on our platform with a revised date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

For any privacy-related questions or to exercise your rights, please contact:

[email protected]

Alfagar Concierge

Algarve, Portugal